Privacy Policy
Last Updated: June 2026
ElderEase ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and your rights regarding your information.
By using ElderEase, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use ElderEase, we may collect the following information: Account Information • Name • Email address • Account credentials and authentication information User Content • Messages and conversations with the AI assistant • Grocery lists • Daily log entries • Lesson progress and completion data • Notes and other content you choose to create or save within the app • Documents, images, or files you upload for AI-powered analysis or explanation Usage Information • Feature usage and interaction data • Device and app performance information • Error reports and diagnostic information • General app usage statistics
2. How We Collect Information
We collect information when you: • Create an account • Use ElderEase features • Interact with the AI assistant • Upload documents, images, or other content • Save content within the app • Contact us for support • Use lessons, tracking tools, and other features Some usage and diagnostic information may be collected automatically to help maintain and improve the app.
3. How We Use Your Information
We use your information to: • Provide and maintain ElderEase services • Save your progress, chat history, lesson completion data, grocery lists, and personal content • Synchronize your data across devices • Generate AI-powered responses and assistance • Analyze uploaded documents, images, and files when requested by you • Improve app functionality, reliability, and performance • Respond to support requests and inquiries • Protect the security and integrity of the service • Comply with legal obligations We do not sell your personal information. We do not track users across third-party apps or websites for advertising purposes.
4. AI Services and Third-Party Processing
ElderEase includes AI-powered features that provide assistance, answer questions, explain documents, generate responses, and help users complete tasks. To provide these features, information you submit may be transmitted to third-party AI service providers, including: • OpenAI (ChatGPT) • Anthropic (Claude) • Google (Gemini) When you use AI-powered features, we may send: • Messages and prompts you submit • Conversation history necessary to generate contextual responses • Documents, images, and files you upload for analysis • Content you ask the AI to review, summarize, explain, or process • Limited technical information required to operate the service We share only the information necessary to process your request and provide AI functionality. Information transmitted to AI providers is used solely for generating responses and supporting the requested AI feature. We do not sell your information to AI providers. Before using AI-powered features, users are informed that information submitted through those features may be shared with third-party AI providers and are asked to consent before any information is transmitted. Users should avoid submitting highly sensitive personal information through AI features, including: • Passwords • Financial account numbers • Government-issued identification numbers • Medical records • Social Security numbers • Other confidential or highly sensitive information AI-generated responses may be inaccurate, incomplete, or outdated and should not be relied upon as medical, legal, financial, or professional advice.
5. Data Storage and Security
We use commercially reasonable administrative, technical, and organizational safeguards to help protect your information. User data is stored using the Base44 platform and related service providers that support operation of the app. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain your information for as long as your account remains active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal information within a reasonable period unless we are required to retain certain information by law.
7. Your Rights and Choices
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your account and associated personal information • Withdraw consent for future processing by discontinuing use of the service and deleting your account • Contact us regarding questions about your information Account deletion can be initiated using the account deletion feature within the app.
8. Children's Privacy
ElderEase is intended for adults and seniors and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it. If you believe a child has provided personal information through the app, please contact us.
9. Third-Party Services
ElderEase relies on third-party service providers to operate certain features of the app, including: • Base44 for application infrastructure and data storage • OpenAI for AI-powered services • Anthropic for AI-powered services • Google for AI-powered services These providers may process information on our behalf solely for the purpose of providing services to ElderEase.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify users through the app or by other appropriate means. Continued use of ElderEase after changes become effective constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the Contact Us page within the app. We aim to respond to inquiries within 24–48 hours.
